πŸ”’ Legal Last updated: January 2025

Your Privacy Matters.
Here's Exactly How We Protect It.

This policy explains what information SpeedPress collects when you visit wpspeedpress.com or use our services, why we collect it, how we use it, and the choices you have. We've written it in plain English β€” no legal jargon where it isn't needed.

πŸ’‘ The Short Version

We collect only what we need to provide our services. We never sell your data. We never share it without your knowledge. You can request to see, edit, or delete your information at any time.

🚫 We never sell your data πŸ” SSL encrypted & secure 🌍 GDPR-aware practices βœ‰οΈ Contact us anytime
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01

Information We Collect

πŸ’‘ In Plain English

We collect two types of information β€” what you choose to give us (like your name and email), and basic technical data that's collected automatically when you visit our site (like your browser type). We only collect what we actually need.

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Information You Give Us
Provided directly by you
  • βœ“ Full name β€” when you contact us or sign up for a plan
  • βœ“ Email address β€” for communication, reports & invoices
  • βœ“ Website URL β€” when requesting an audit or maintenance service
  • βœ“ WhatsApp number β€” for direct support communication
  • βœ“ Payment information β€” processed securely via third-party payment providers
  • βœ“ Messages & files β€” anything you share via contact form or WhatsApp
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Automatically Collected
When you visit our website
  • βœ“ IP address β€” used for security monitoring and spam prevention
  • βœ“ Browser type & version β€” to ensure our site works correctly for you
  • βœ“ Pages visited & time spent β€” via Google Analytics to improve our content
  • βœ“ Referring website β€” to understand how visitors find us
  • βœ“ Device type β€” desktop, mobile, or tablet
  • βœ“ Cookies β€” small files for site functionality and analytics (see Section 3)
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A note on client website access: As part of our WordPress maintenance services, clients may share website credentials (admin logins, hosting access) with us. This information is stored securely, used only to perform the agreed services, and never shared with any third party.

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02

How We Use Your Information

πŸ’‘ In Plain English

We use your information to do the job you hired us for β€” and nothing else. We don't use it for advertising, we don't sell it, and we don't share it with anyone who doesn't need it to perform our service.

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To Deliver Our Services
Managing your WordPress site, running backups, security scans, updates, and all maintenance tasks included in your plan.
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To Respond to You
Replying to inquiries, support requests, free audit requests, and any messages you send via our contact form or WhatsApp.
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To Send Reports & Invoices
Delivering your monthly health reports, maintenance logs, and payment invoices to the email address you provided.
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To Improve Our Website
Using anonymous analytics data to understand which pages are helpful and where we can improve the experience on wpspeedpress.com.
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To Send Service Updates
Notifying you of important changes to your plan, scheduled maintenance windows, or critical security updates relevant to your site.
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To Meet Legal Obligations
Keeping records as required by applicable law, responding to lawful requests from authorities, and enforcing our agreements.
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What We Will Never Use Your Data For
These are hard limits β€” no exceptions
βœ• Selling your personal information to third parties, data brokers, or advertisers
βœ• Sending you unsolicited marketing emails without your explicit consent
βœ• Sharing your website credentials or access details with anyone outside our direct service team
βœ• Using your data to build advertising profiles or target you with ads anywhere online
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03

Cookies Policy

πŸ’‘ In Plain English

Cookies are small files that help our website remember you and work properly. Some are essential β€” the site won't work without them. Others are optional and help us understand how people use our site. You can turn off non-essential cookies in your browser settings at any time.

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What exactly is a cookie?

A cookie is a small text file saved to your device when you visit a website. It helps the site remember things β€” like your preferences or login status β€” so you don't have to re-enter them every visit. Cookies cannot run programs or deliver viruses. They are not harmful.

Types of cookies we use
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Essential Cookies
Always active β€” required for basic site function
Required

These cookies are strictly necessary for our website to function. Without them, parts of the site won't work β€” such as the contact form, security features, and page navigation. These cannot be disabled.

Session management Security tokens Form submissions Load balancing
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Analytics Cookies
Help us understand how visitors use our site
Optional

We use Google Analytics to collect anonymous data about how visitors interact with our site β€” which pages are most visited, how long people stay, and where they come from. This data is aggregated and never linked to you personally.

Google Analytics Page views Traffic sources Session duration
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Functional Cookies
Improve your experience on our site
Optional

These cookies allow our website to remember choices you make and provide enhanced features β€” such as remembering your language preference or keeping you logged into a client portal. Disabling them may reduce site functionality.

Language preference User preferences Chat widget state
πŸŽ›οΈ How to Control or Disable Cookies
You can manage cookies directly in your browser settings. Click your browser below for step-by-step instructions:
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Please note: Disabling essential cookies may affect how our website functions. Disabling analytics or functional cookies will not affect your ability to contact us or use our services β€” it only limits how we improve the site experience over time.

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04

Third-Party Services We Use

πŸ’‘ In Plain English

To run our business and deliver our services, we use a small number of trusted third-party tools. We're listing every one of them here β€” what they are, why we use them, and a link to their own privacy policy so you can read exactly how they handle data.

Analytics & Communication
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Google Analytics
Website traffic analysis
Tracks anonymous visitor behaviour on our website β€” pages visited, time spent, and traffic sources. No personally identifiable data is shared.
View Google's Privacy Policy β†’
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WhatsApp Business
Client communication
We use WhatsApp Business to communicate with clients for support, onboarding, and service updates. Messages are end-to-end encrypted.
View WhatsApp's Privacy Policy β†’
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Google Workspace
Email & document management
Used for all email communication, sending reports and invoices, and internal document management. Hosted on Google's secure infrastructure.
View Google Workspace Policy β†’
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Google Search Console
SEO health monitoring
Used (with client permission) to monitor website SEO performance, crawl errors, and indexing status as part of our maintenance service.
View Google's Privacy Policy β†’
Security & Site Management Tools
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Cloudflare
CDN, firewall & security
Used to protect client websites with a web application firewall, DDoS protection, and a global content delivery network for speed optimization.
View Cloudflare's Privacy Policy β†’
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Wordfence / Sucuri
Malware scanning & protection
Industry-leading WordPress security plugins used to run malware scans, monitor threats, and enforce login protection on client websites.
View Wordfence's Privacy Policy β†’
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ManageWP
WordPress site management
Used to manage, monitor, and update multiple client WordPress sites from a single dashboard. Access is strictly limited to our service team.
View ManageWP's Privacy Policy β†’
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UpdraftPlus
Backup & restore
Used to create automated daily backups of client websites. Backup files are stored in encrypted off-site cloud storage, separate from client hosting.
View UpdraftPlus's Privacy Policy β†’
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Our commitment on third-party tools
  • βœ“ We only use tools that meet industry security standards
  • βœ“ We never give third-party tools more access than they need
  • βœ“ Client website credentials are never stored inside third-party platforms
  • βœ“ We review the tools we use regularly and remove anything unnecessary
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Note: Each third-party service listed above has its own privacy policy governing how they handle data on their platform. We encourage you to review their policies if you have specific concerns. If you have questions about any tool we use, contact us directly at developerlaju@gmail.com.

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05

Data Security

πŸ’‘ In Plain English

We take security seriously β€” not just because it's required, but because protecting data is literally what we do for our clients. We apply the same security standards to your personal data that we apply to the websites we protect.

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SSL Encryption
All data transmitted between your browser and our website is encrypted using SSL/TLS. Any information you submit β€” contact forms, emails β€” travels securely and cannot be intercepted in transit.
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Limited Access
Access to personal data and client credentials is restricted to only the team members who directly need it to perform the service. We operate on a strict need-to-know basis.
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Encrypted Backup Storage
Client website backups are stored in encrypted off-site cloud storage, completely separate from the client's hosting environment. Even if one server fails, your data remains safe.
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Secure Internal Tools
All internal tools used to manage client sites (ManageWP, Google Workspace) are protected with strong passwords, two-factor authentication, and regular security audits.
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Regular Security Reviews
We periodically review our internal security practices, update access controls, and ensure our tools and processes meet current best practices for data protection.
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Secure Communication
All client communication happens via end-to-end encrypted WhatsApp Business or Google Workspace email. We never discuss sensitive credentials over unencrypted channels.
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How We Handle Client Website Credentials
This applies specifically to WordPress admin access, hosting logins, and FTP credentials
βœ“ Credentials are stored in an encrypted password manager β€” never in plain text, spreadsheets, or chat history
βœ“ Access is limited to the team member actively working on your site β€” not shared broadly
βœ“ We recommend changing your passwords after our service ends β€” and will remind you to do so
βœ“ Credentials are permanently deleted from our systems upon request or after service termination
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What happens in the unlikely event of a data breach?
If we ever discover or suspect a breach affecting your personal data, we will notify you within 72 hours of becoming aware of it. We will clearly explain what data was affected, what steps we are taking, and what you can do to protect yourself. We will never attempt to conceal a breach.
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An honest note: No system is 100% immune to security risks. We apply industry best practices and take every reasonable precaution, but we believe in being transparent rather than making promises no one can guarantee. If you ever have a security concern about our practices, please contact us immediately at developerlaju@gmail.com.

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06

Data Sharing

πŸ’‘ In Plain English

We do not sell your data. We do not trade it. There are only a small number of situations where we share information with anyone β€” and every one of them is listed below. If it's not on this list, it doesn't happen.

When we may share your information
πŸ› οΈ
With Service Providers Who Help Us Operate
We share limited data with trusted tools like Google Analytics, ManageWP, and cloud storage providers β€” only what they need to perform their specific function. They are not permitted to use your data for any other purpose.
βš–οΈ
When Required by Law
If we receive a lawful request from a government authority or are legally obligated to disclose information, we will comply. Where permitted, we will notify you before disclosing.
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With Your Explicit Consent
If we ever need to share your information for a reason not listed here, we will ask for your clear, specific consent first β€” and you are always free to say no.
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We Will Never Share Your Data With
Hard limits β€” no exceptions, no loopholes
βœ• Advertisers, marketing companies, or ad networks β€” of any kind
βœ• Data brokers or companies whose business is buying and selling personal information
βœ• Other clients or any external parties without your explicit written consent
βœ• Social media platforms for profiling or retargeting purposes
βœ• Anyone outside our direct service team who does not need it to fulfil our agreement
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What if SpeedPress is sold or merges with another company?
In the unlikely event of a business sale, merger, or acquisition, your data may be transferred to the new entity. If this happens, we will notify you in advance and the new owner will be bound by the same privacy commitments outlined in this policy. You will always have the option to request deletion of your data before any transfer occurs.
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Questions about data sharing? If you'd like to know exactly what data of yours we hold and who (if anyone) has access to it, you can request a full data summary at any time by emailing developerlaju@gmail.com. We'll respond within 5 business days.

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08

Your Rights

πŸ’‘ In Plain English

You have real rights over your personal data β€” not just legal words on a page. You can ask to see it, correct it, delete it, or stop us using it. We will always respond to any request within 5 business days.

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Right to Access
See Your Data
You can request a full copy of all personal data we hold about you β€” at any time, for free. We'll send it within 5 business days.
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Right to Correction
Fix Incorrect Data
If any information we hold about you is wrong or outdated, you can ask us to correct it. We'll update it promptly.
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Right to Erasure
Delete Your Data
You can ask us to delete all personal data we hold about you. We'll action this within 5 days, subject to any legal retention obligations.
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Right to Portability
Take Your Data
You can request a copy of your data in a structured, machine-readable format so you can transfer it to another service provider.
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Right to Object
Stop Processing
You can object to us processing your data for marketing purposes at any time. One email is all it takes β€” we'll stop immediately.
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Right to Restrict
Limit How We Use It
You can ask us to restrict processing your data β€” for example, while we verify the accuracy of information you've disputed.
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How to Exercise Any of These Rights
Simple 3-step process β€” no forms, no hassle
1
Send us an email
Email developerlaju@gmail.com with the subject line "Privacy Request" and tell us which right you'd like to exercise.
2
We verify your identity
To protect your data, we may ask you to confirm your identity before processing the request. This is a quick step β€” usually just confirming the email address associated with your account.
3
We action it within 5 business days
We'll complete your request and confirm when it's done. If we need more time for complex requests, we'll let you know immediately.
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24hr
Initial acknowledgement
βœ…
5 days
Request completed
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Free
No charge, ever
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Not satisfied with our response? If you feel we haven't handled your request properly, you have the right to lodge a complaint with your local data protection authority. We always prefer to resolve concerns directly β€” so please contact us first and we'll do our best to put things right.

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09

Children's Privacy

πŸ’‘ In Plain English

Our services are designed for adults and businesses β€” not children. We do not knowingly collect information from anyone under the age of 18.

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We Do Not Serve or Collect Data From Minors

SpeedPress provides professional WordPress maintenance and development services intended solely for businesses and adult individuals. Our website, services, and communication channels are not directed at anyone under the age of 18. We do not knowingly collect, store, or process personal data from children or minors.

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What We Do If We Discover a Minor's Data

If we become aware that we have inadvertently collected personal information from someone under the age of 18, we will delete that data immediately and without delay. If you believe a minor has submitted information to us, please contact us at developerlaju@gmail.com and we will act promptly.

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If you are a parent or guardian and believe your child has provided personal information to SpeedPress, please email us immediately at developerlaju@gmail.com β€” we will investigate and remove the data within 2 business days.

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10

Changes to This Policy

πŸ’‘ In Plain English

We may update this policy from time to time. When we do, we'll always tell you clearly β€” we won't just quietly change it and hope you don't notice.

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We update the policy
If we make any material changes to how we collect, use, or share your data, we will update this Privacy Policy. The "Last Updated" date at the top of this page will always reflect when it was last changed.
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We notify active clients
If you are an active SpeedPress client, we will notify you of significant changes by email at least 7 days before they take effect. Minor wording clarifications will not trigger a notification.
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Continued use means acceptance
By continuing to use our website or services after a policy update, you acknowledge the revised policy. If you disagree with any changes, you are always free to contact us or end your service before they take effect.
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Current Version of This Policy
Last updated: January 2025 Β· Applies to: wpspeedpress.com
βœ“ Currently Active
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11

Contact Us

πŸ’‘ In Plain English

Privacy questions, data requests, or anything about this policy β€” we're easy to reach and we always respond. No tickets, no bots.

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Your Privacy Is Safe With SpeedPress

We protect your data the same way we protect our clients' websites β€” with care, transparency, and zero tolerance for shortcuts.

We never sell your data
GDPR-aware practices
Respond within 2 hours
Real humans, no bots
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